Reference

Our Terms Shape How You Play

When you open your mentarislot account, you're agreeing to rules that protect both you and our platform.

Account EligibilityPayment & Withdrawal RulesData & Cookie PolicySupport & Dispute Process
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mentarislot Our Terms Shape How You Play
HELP WITH TERMS

Contact Us About This Policy

Team online

Live Chat

Open the chat window in your account lobby any time during operating hours. Our team can clarify specific term clauses and help you understand how they apply to your account.

Support Email

Send detailed questions about these terms to our support address. Include your account ID and the specific clause you're asking about; we'll reply within 24 hours.

Account Settings

Navigate to Settings > Legal & Privacy in your account to request a full copy of our current terms, or to file a formal query about how a clause applies to you.

SECURITY & COMPLIANCE

How We Protect Your Rights

Data Handling

We collect only the information needed to verify your identity, process deposits via DANA, OVO, GoPay and QRIS, and handle withdrawals. Your personal data is encrypted and stored on secure servers in compliance with Indonesian data protection standards.

Cookie Consent

When you first log in, we ask your consent to use cookies that remember your lobby preferences and login status. You can disable non-essential cookies in your browser; functional cookies remain active to keep your account secure.

Account Security

Your password is hashed on our servers; we never store it in plain text. Enable two-factor authentication in Settings > Security to add a second verification layer when you log in from a new device.

Data Retention

We keep your account records, transaction history and support tickets for seven years after your last activity, as required by Indonesian financial reporting rules. You can request deletion of non-essential personal data anytime.

Policy Changes

If we update these terms, we email you at least 30 days before they take effect. You can review the old version in your Settings > Legal & Privacy archive. Continuing to play after the deadline means you've accepted the new terms.

Your Rights & Requests

You can request a copy of all data we hold about you, ask us to correct inaccurate information, or request account closure through Settings > Account > Manage My Data. We respond to verified requests within 14 days.

Your Questions About Our Terms Answered

Use the 'Forgot Password' link on the login page. We'll send a reset code to your registered email within two minutes. Click the link, set a new password, and log back in. If you don't receive the email, check your spam folder or contact live chat for manual verification.

You can update your phone number, email and display name in Settings > Profile anytime. Your full name, date of birth and identity document cannot be changed once verified — this protects your account and our compliance obligations. Contact support if you need to correct a mistake.

Withdrawals must be requested from your verified account wallet. Funds must come from your own deposits or winnings. We verify each withdrawal request against your identity and account history before processing. Typical withdrawals via DANA, OVO, GoPay and QRIS settle within 24 hours.

We retain active account records, transaction logs and support correspondence for seven years after your last login, as required by Indonesian financial rules. Deleted accounts are anonymised after 30 days. You can request earlier deletion of optional personal data via Settings > Account > Manage My Data.

No. The terms restrict you to one account per person. Creating duplicate accounts violates this policy and may result in suspension or closure of all linked accounts. If you need a fresh account, close your current one first and wait 24 hours before registering again.

If you believe a transaction was processed incorrectly or a payout was miscalculated, contact support with details. We investigate complaints within five business days. If we cannot resolve it together, you may escalate to the Indonesian Financial Services Authority Ombudsman under applicable law.

Yes. You authorise each deposit when you confirm the transaction in our payment flow. Once confirmed, the charge is final. Where local law permits, unauthorised or fraudulent deposits may be disputed through your payment provider's own dispute process within their timeframe.

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